Matvaa Consulting

Matvaa solutions help you achieve business outcomes by leveraging ServiceNow.

About Matvaa Consulting

Matvaa Consulting empowers the clients to achieve digital transformation by leveraging our deep functional and technical knowledge. We place clients at the center of our approach providing exemplary ServiceNow expertise. We provide process consulting, implementation, integration, automation, and managed services for ServiceNow.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Chappaqua, New York, United States

ServiceNow Partner Type

Services

Industry

Education, Government, Service Provider

Target Company Size

1 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.