MavenNext

MavenNext is a dedicated ServiceNow process advisory and technical consultancy. With over 20 years of business process and ServiceNow expertise.

About MavenNext

MavenNext is a technology consulting company that focuses on Enterprise IT advisory, technical solutions, and implementations around ITSM, custom development, and integrations focused on the ServiceNow platform. The founders have a combined 40 plus years in IT with 20 total years of ServiceNow consulting and implementation experience. With this volume of experience in ServiceNow, MavenNext professional services firm offers enormous technical expertise, proven techniques, and methodologies that are unparalleled in the partner ecosystem. Our team consists of industry veterans who have been consulting and delivering professional services specifically on the ServiceNow platform for many years. MavenNext core offerings focus on Initial Implementations (Core Configuration), IT Service Management (ITSM), IT Asset Management (ITAM), CMDB, GRC, Portal, Integrations, and Virtual Administration Services. Consulting on Process engineering and re-engineering is a foundation of our approach.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1

Country and Region Coverage

ServiceNow Resale Territory

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Columbus, Ohio, United States

ServiceNow Partner Type

Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing

Customer Satisfaction Score

4.67 out of 5 from Responses

Target Company Size

>5,000 – 10,000

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, with 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagements.