Mergen IT LLC

Transform your ServiceNow experience with Mergen.

About Mergen IT LLC

As a leading provider of enterprise software solutions, Mergen specializes in delivering cutting-edge ServiceNow tools to support modern IT management needs. Our suite of offerings includes but not limited to comprehensive modules such as ITSM, ITOM, ITAM, ITBM, and CSM, which can significantly streamline and optimize IT functions. Our clients organizations benefit from automated workflows, reduce service downtime, and gain greater visibility into complex IT environments. Additionally, Mergen provides expert-level understanding and a robust Configuration Management Database (CMDB) that accurately documents each IT asset and configuration item, enabling complete visibility and control over the IT landscape. At Mergen, we deliver professional, top-tier services that allow you to stay ahead of the curve in the constantly evolving IT landscape.

ServiceNow Designations & Awards

Consulting And Implementation Partner


  • Sales Accreditation

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States


Houston, Texas, United States

  • Consulting & Implementation Specialist
Product Line Achievements
  • Accreditation
  • Financial Services
  • Healthcare and Life Sciences
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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