metafinanz Informationssysteme GmbH

metafinanz Informationssysteme GmbH

About metafinanz Informationssysteme GmbH

Our clients value us as an incubator for new technologies. We operate in various business areas within the Allianz Group and abroad. Our goal is to make the values we live in our own company tangible and usable for our customers. In organizational development, we consult on basis of various agile principles. Our model of mobile digital workplace in New Work environment thrives on agile approaches and respect for each other. A strong pillar is consulting around the introduction of Servicenow platform in companies. Here we create complete solutions for our customers in different industries (financial services, technology). Our strengths are IT service management, request management, GRC implementations, project portfolio management consulting and interface design to other platforms like SAP, M365 but also connections to legacy systems. We offer architecture consulting followed by solution design by business analysts and technical implementation by our development partners.

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Germany

Partner Locations

  • EMEA

    Germany

Headquarters

Munich, Bavaria, Germany

ServiceNow Partner Type

Services

Industry

Energy and Utilities, Financial Services, Manufacturing, Service Provider

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.