metafinanz Informationssysteme GmbH

metafinanz Informationssysteme GmbH

About metafinanz Informationssysteme GmbH

Our clients value us as an incubator for new technologies. We operate in various business areas within the Allianz Group and abroad. Our goal is to make the values we live in our own company tangible and usable for our customers. In organizational development, we consult on basis of various agile principles. Our model of mobile digital workplace in New Work environment thrives on agile approaches and respect for each other. A strong pillar is consulting around the introduction of Servicenow platform in companies. Here we create complete solutions for our customers in different industries (financial services, technology). Our strengths are IT service management, request management, GRC implementations, project portfolio management consulting and interface design to other platforms like SAP, M365 but also connections to legacy systems. We offer architecture consulting followed by solution design by business analysts and technical implementation by our development partners.

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


Partner Locations

  • EMEA



Munich, Bavaria, Germany

  • Consulting & Implementation Specialist
  • Energy and Utilities
  • Financial Services
  • Manufacturing
  • Service Provider

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)