Metro Systems Corp PCL

Metro Systems Corporation Public Company Limited: One of the largest SI in Thailand and the first local partner of ServiceNow in Thailand.

About Metro Systems Corp PCL

Metro Systems Corporation PCL. is one of the largest SI in Thailand and we are the first local partner of ServiceNow in Thailand. Combining our long-term involvement with ServiceNow (especially in ITSM), our expertise in the local IT market, and understanding of Thai culture, we are fully committed to provide Integrated service and system consulting that satisfies customers’ digital behavior and requirements. Our team will work with you to understand your priorities, challenges, and corporate culture to design a solution that meet your needs.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Thailand

ServiceNow Resale Territories

  • APJ

    Thailand

Partner Locations

  • APJ

    Thailand

ServiceNow Assure

Headquarters

Prawet, KrungThep Mahanakorn, Thailand

ServiceNow Partner Type

Sales, Services

Industry

Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.