A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Navisite, LLC
Over the last two decades, Navisite has evolved to become a trusted digital transformation partner for growing and established global brands. Every step we’ve taken—from multiple acquisitions to our expanding service portfolio to our people—has been about providing the global capabilities, customer-centric solutions and flexible approaches that are specifically rightsized for the needs of mid-market and smaller enterprise companies.
Today we empower customers to navigate change and drive business outcomes with comprehensive strategic advisory and transformation services. Through our highly specialized teams, industry solutions, business process expertise and application services, we guide customers through every part of the modernization lifecycle, from cloud migration and management to enterprise application, intelligent automation and cybersecurity solutions. Benefit from our So Much Good℠ customer experience and transformation services to move your business forward.
Product Line Certifications
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Canada, United States
ServiceNow Resale Territories
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AMS
United States
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EMEA
Ireland, United Kingdom
ServiceNow Service Provider Territories
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AMS
Canada, United States
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APJ
Australia, Singapore
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EMEA
Ireland, United Kingdom, United Arab Emirates
Partner Locations
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AMS
United States
Headquarters
Andover, Massachusetts, United States
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
- Service Provider Specialist
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)