Navisite, LLC

Navisite is a trusted digital transformation partner for growing and established global brands.

About Navisite, LLC

Over the last two decades, Navisite has evolved to become a trusted digital transformation partner for growing and established global brands. Every step we’ve taken—from multiple acquisitions to our expanding service portfolio to our people—has been about providing the global capabilities, customer-centric solutions and flexible approaches that are specifically rightsized for the needs of mid-market and smaller enterprise companies. Today we empower customers to navigate change and drive business outcomes with comprehensive strategic advisory and transformation services. Through our highly specialized teams, industry solutions, business process expertise and application services, we guide customers through every part of the modernization lifecycle, from cloud migration and management to enterprise application, intelligent automation and cybersecurity solutions. Benefit from our So Much Good℠ customer experience and transformation services to move your business forward.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    Ireland, United Kingdom

ServiceNow Service Provider Territories

  • AMS

    Canada, United States

  • APJ

    Australia, Singapore

Partner Locations

  • AMS

    United States

Headquarters

Andover, Massachusetts, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.