Ness Digital Engineering (FKA Linium)

Linium is now Ness Digital Engineering. We converge experts from around the globe to drive new synergies in digital transformation.

About Ness Digital Engineering (FKA Linium)

Linium is now Ness Digital Engineering (“Ness”). Unified as one powerful organization, Ness makes businesses smarter by bringing digital strategies to life. Recognized by ServiceNow as the 2019 ServiceNow Americas IT Workflow Partner of the Year and ranked #1 in Voice of the Customer in the HFS Top 10 ServiceNow Services Report 2019, Ness enables modern workforce experiences and empowers organizations to make better decisions faster. We converge 4,000+ strategic thinkers, technologists, and user experience experts from around the globe to drive new synergies in digital transformation, from front‑end digital platforms, to back‑end enterprise systems, to the essential integrations in between. Find out how you can deliver your employees and customers with the next generation of service experience through the ServiceNow platform and beyond with Machine Learning, Chatbots, Artificial Intelligence, and more!

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Field Service Management 2
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
  • Certified Implementation Specialist – Vendor Risk Management 2
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 5
  • Certified Implementation Specialist – Software Asset Management 4
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 2
Security Operations
  • Certified Implementation Specialist – Security Incident Response 3
  • Certified Implementation Specialist – Vulnerability Response 5

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    United Kingdom

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Albany, New York, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.