NewRocket, Inc.

NewRocket creates extraordinary experiences on ServiceNow with a focus on Service Portal and User Experience Design

About NewRocket, Inc.

We approach service portals differently. We focus on employees. NewRocket is a team of highly experienced designers and engineers with a collective drive to elevate the employee portal experience. For us, it's not just about a pretty portal. We believe that a powerful, easy to use service portal is an integral part of a positive employee experience. In short, we help companies increase employee satisfaction and efficiency. NewRocket listens carefully to the needs of real users and works collaboratively with project teams to develop custom experiences that have a real impact on the day-to-day lives of employees. Because we specialize in Service Portal development, each new project benefits from the knowledge and insights we have gained from delivering dozens of unique portals. NewRocket provides a library of powerful widgets, practical applications, and attractive themes as well as consulting services to address any service portal need.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Vista, California, United States

ServiceNow Partner Type

Services, Technology

Customer Satisfaction Score

4.9 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.