Vonage APIs

Vonage APIs enable agile enterprises to build best-in-class communications solutions within ServiceNow.

About Vonage APIs

Enterprises across all industries use Vonage communications APIs (formerly Nexmo and TokBox) to scale securely, reliably, and globally: - our enterprise-grade platform enables you to scale easily, wherever you need to be in the world, with reliability, scalability and security. - Global reach across 190+ countries and over 1,600 networks - Automated compliance engine - Faster support with contractual response SLAs and Enterprise Plans You can use Vonage's award-winning programmable solutions to power workflows that require: - Customer Notification and Engagement - Voice-Based Critical Alerts - Call Tracking - Interactive Voice Response - Two-Factor Authentication - Private SMS Communication - etc. Contacts us today to add communications within your ServiceNow workflows including within IT Service Management, Customer Service Management, Workforce Management and Field Service Management!

Country and Region Coverage

Partner Locations

  • AMS

    United States

Headquarters

San Francisco, California, United States

ServiceNow Partner Type

Technology

Industry

Telecom Media Technology

ServiceNow Store

Store Application(s)

Target Company Size

501 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.