Norfolk Telecoms Consulting Ltd

Bespoke ServiceNow feature and functionality provider and remote admin managed and support services. Also, the developer of My Smart Meeting.

About Norfolk Telecoms Consulting Ltd

Norfolk Telecoms Consulting Limited has been working with ServiceNow since 2015. Our main goal is to help businesses manage their workflow more effectively and efficiently. We work with our clients to capture, analyse and develop custom applications or functionality using an agile methodology which will help further utilise the ServiceNow Platform. Using the above we have developed our feature-rich meeting management tool, My Smart Meeting. Our application enables users to schedule, manage, report, analyse and automate all of their business meetings. Drive improvements throughout with the extensive KPI data available and meeting cost tracking feature, for the first time see planned and actual meeting costs. Keep on track of tasks and actions from when they are created through to closure with our outcomes page.

Country and Region Coverage

Partner Locations

  • EMEA

    United Kingdom


Hunstanton, Norfolk, United Kingdom

ServiceNow Partner Type


ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.