NOVEANE

NOVEANE Concrétisons

About NOVEANE

Noveane, Cabinet de Conseil spécialisé dans la gouvernance et le pilotage de grands projets/programmes de Transformation Numérique intervient dans 12 domaines Métier en proposant 6 offres majeures, dont l'une centrée autour de la mise à disposition d'une expérience moderne et digitale des services. A ce titre, NOVEANE accompagne les grandes et moyennes organisations dans le déploiement de solutions de gestion de Services, RH, Clients et IT. Notre équipe Multi talents, certifiée sur ServiceNow co-construit avec ses clients des solutions agiles et raisonnées, centrées sur l'expérience Utilisateur (Clients, Collaborateurs ou Citoyens).

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 4

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    France

ServiceNow Resale Territories

  • EMEA

    France

Partner Locations

  • EMEA

    France

ServiceNow Assure

Headquarters

Puteaux, Hauts-de-Seine, France

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4.8 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.