NovoScale

NovoScale is a premier provider of ServiceNow solutions and managed services that focuses on delivering high quality results the first time.

About NovoScale

Our mission is to make our customers' cloud journey seamless, effective, and easy while avoiding inefficiency, redundancy, and waste. Our talented global delivery team offers services and support that fit your priorities and budget. Whether you're looking to implement, optimize, or extend ServiceNow, we will develop a solution that maximizes value while minimizing complexity. Our deep skill set includes: Managed Services, ITSM, ITOM, Platform, HR, CSM, Portal, Testing and QA – just to name a few! NovoScale has been working with ServiceNow for almost a decade and has delivered over 1000 projects primarily for global integrators. We are now working directly with customers and will use our extensive experience coupled with industry best practices and proprietary problem-solving methods to help you achieve your business goals. NovoScale is here to help you achieve the maximum potential from your ServiceNow investment.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 3
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 4
  • Certified Implementation Specialist – Event Management 3
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States, Colombia

ServiceNow Resale Territories

  • AMS

    United States, Colombia

Partner Locations

  • AMS

    United States, Colombia

ServiceNow Assure

Headquarters

Miami, Florida, United States

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

101 to 500

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.