NTT Communications Corporation

About NTT Communications Corporation

About NTT Communications Corporation

NTTコミュニケーションズ株式会社は東京と大阪に「Nexcenter」を活用したServiceNowの国内初のデータセンターを開設いたしました。 国内外における豊富な運用実績(ITIL)、自らのデジタルトランスフォーメーション推進に向けた日本最大規模のServiceNowの社内利用のノウハウを活かした各種ソリューションによりデジタルトランスフォーメーションや働き方改革を推進するお客様のITサービスマネージメントをサポートいたします。 ・GMOne ITSM Platform  ->安く、早く、お手軽に導入可能なIT運用プラットフォームテンプレートのご提供 ・ServiceNow Secured over VPN  ->VPN接続によりセキュアに利用可能なServiceNowをご提供 ・運用アウトソース  ->ServiceNow導入+保守運用フルアウトソーシングサービスのご提供 ・SIサービス  ->ServiceNow導入支援SIサービス 詳しくは、NTTコミュニケーションズのホームページをご覧ください。 https://www.ntt.com/business/solutions/cloud-based-ict-infrastructure/cloud-auto-operation.html https://www.ntt.com/business/services/management/operations-management/global-management-one/lp/lp_servicenow.html

ServiceNow Designations & Awards

APJ Regional Partner Award 2020

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 5
  • Suite Certification - CSM Professional 2
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 44
  • Suite Certification - ITSM Professional 6
Now Platform App Engine
  • ServiceNow Certified Application Developer 7
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 8

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Japan

ServiceNow Resale Territories

  • APJ

    Japan

ServiceNow Service Provider Territories

  • APJ

    Japan

Partner Locations

  • APJ

    Japan

ServiceNow Assure

Headquarters

Chiyoda-Ku, Tokyo, Japan

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Telecom Media Technology

Customer Satisfaction Score

4 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.