NTT Comware Corporation

NTT Comware Corporation

About NTT Comware Corporation

NTTコムウェア株式会社は「協創型イノベーションで未来を創るビジネスインテグレータ」として、お客様との新たなビジネス創造への貢献を目指しており、次世代の従業員エクスペリエンスを提供するServiceNowにおいては、自社の認定資格取得者数およびパートナ様を含め、国内有数のServiceNow構築リソースを有しております。 こうしたバックボーンをフルに活用し、弊社ではITサービスマネジメント管理業務への導入だけでなく「既存グループウェアの刷新」「アジャイル開発管理への適用」など、多数のServiceNow構築実績がございます。またこれらプロジェクト規模は、数名~100名規模と多岐に渡ることから、ServiceNow/アジャイルベースの開発プロジェクトノウハウの蓄積にも繋がっており、ServiceNow導入ご検討のお客様、導入してみたもののうまく使いこなせているかご心配なお客様など、幅広くご支援いたします。

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 30
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 14
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Japan

ServiceNow Resale Territories

  • APJ

    Japan

Partner Locations

  • APJ

    Japan

ServiceNow Assure

Headquarters

Minato-Ku, Tokyo, Japan

ServiceNow Partner Type

Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.