Acorio, an NTT DATA Company, is the largest, 100% ServiceNow exclusive consultancy and ServiceNow’s Industry Solutions Partner for 2020 (Americas).

About Acorio

Acorio, an NTT DATA Company, is the largest, 100% ServiceNow exclusive consultancy in the world and the Partner of choice for business transformation leaders. Part of a global top 10 IT solutions provider, we are ServiceNow’s Industry Solutions Partner for 2020 (Americas) as well as a top 10 global partner for ServiceNow certifications, Elite Partner, and the ecosystem’s employer of choice. Our commitment is to our clients, to inspire and guide them for long term success. They choose Acorio for our unparalleled industry knowledge and 600+ projects, and hail from Fortune1000 and Global2000 organizations in multiple industries ranging from Healthcare, Financial Services, Life Sciences, Government, Retail and more. Recognized for outstanding CSAT and innovation, Acorio has built exclusive “Boosts” to accelerate success. We have dedicated practices in HR, CSM, ITBM, Asset, ITOM, and ITSM, plus a unique focus in user centric design, KPI’s and metrics, and Platform and Business Apps.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Americas Customer Workflow Partner of the Year
Americas Regional Partner Award 2020

ServiceNow Expertise

  • Certified Master Architect (CMA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 12
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 8
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 14
  • Suite Certification - HR Professional 10
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 6
  • Certified Implementation Specialist – Software Asset Management 7
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 6
  • Certified Implementation Specialist – Event Management 5
  • Certified Implementation Specialist – Service Mapping 4
IT Service Management
  • Certified Implementation Specialist – IT Service Management 50
  • Suite Certification - ITSM Professional 27
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 31
Security Operations
  • Certified Implementation Specialist – Security Incident Response 6
  • Certified Implementation Specialist – Vulnerability Response 3
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 7
  • Certified Implementation Specialist – Project Portfolio Management 9

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • EMEA

    The Netherlands

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • APJ


  • EMEA

    The Netherlands

Partner Locations

  • AMS

    United States

  • EMEA

    The Netherlands


Boston, Massachusetts, United States

ServiceNow Assure

  • Build Advanced Platform
  • Consulting & Implementation Elite
  • Reseller Elite
Product Line Achievements
  • Strategic Portfolio Management
  • IT Service Management
  • Authorized Training Partner
  • Next Gen Authorized Training
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology
Customer Satisfaction Score

3.77 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)