Acorio

Acorio, an NTT DATA Company, is the largest, 100% ServiceNow exclusive consultancy and ServiceNow’s Industry Solutions Partner for 2020 (Americas).

About Acorio

Acorio, an NTT DATA Company, is the largest, 100% ServiceNow exclusive consultancy in the world and the Partner of choice for business transformation leaders. Part of a global top 10 IT solutions provider, we are ServiceNow’s Industry Solutions Partner for 2020 (Americas) as well as a top 10 global partner for ServiceNow certifications, Elite Partner, and the ecosystem’s employer of choice. Our commitment is to our clients, to inspire and guide them for long term success. They choose Acorio for our unparalleled industry knowledge and 600+ projects, and hail from Fortune1000 and Global2000 organizations in multiple industries ranging from Healthcare, Financial Services, Life Sciences, Government, Retail and more. Recognized for outstanding CSAT and innovation, Acorio has built exclusive “Boosts” to accelerate success. We have dedicated practices in HR, CSM, ITBM, Asset, ITOM, and ITSM, plus a unique focus in user centric design, KPI’s and metrics, and Platform and Business Apps.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Americas Customer Workflow Partner of the Year
Americas Regional Partner Award 2020

ServiceNow Expertise

  • Certified Master Architect (CMA)

    2

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 18
  • Certified Implementation Specialist – Field Service Management 5
  • Suite Certification - CSM Professional 12
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 16
  • Suite Certification - HR Professional 10
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 11
  • Certified Implementation Specialist – Software Asset Management 11
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 10
  • Certified Implementation Specialist – Event Management 5
  • Certified Implementation Specialist – Service Mapping 5
IT Service Management
  • Certified Implementation Specialist – IT Service Management 69
  • Suite Certification - ITSM Professional 39
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 38
Security Operations
  • Certified Implementation Specialist – Security Incident Response 6
  • Certified Implementation Specialist – Vulnerability Response 4
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 7
  • Certified Implementation Specialist – Project Portfolio Management 9

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • EMEA

    The Netherlands

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • APJ

    Australia

  • EMEA

    The Netherlands

Partner Locations

  • AMS

    United States

  • EMEA

    The Netherlands

ServiceNow Assure

Headquarters

Boston, Massachusetts, United States

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Services, Technology

Product Line Achievements

Strategic Portfolio Management, IT Asset Management, HR Service Delivery, Now Platform App Engine, IT Service Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.53 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.