NTT DATA Italia S.p.A.

NTT DATA is a trusted innovation partner

About NTT DATA Italia S.p.A.

NTT DATA partners with clients to simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process services. Our Italian ServiceNow Practice is specialized in Enterprise Service Management (ESM) solutions through which to put the employee at the center of a new "digital experience". We lead our customers on their digital transformation journey, enabled by the ServiceNow platform, putting in place our skills on employee experience, artificial intelligence and machine learning, robotic processes automation and Cloud and Security, both on verticals such as ITSM, HR , ITOM, ITBM, IRM, SECOPS and more other than on customized solutions tailored on customer needs. For more information it.nttdata.com

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 11
  • Suite Certification - HR Enterprise 8
  • Suite Certification - HR Professional 7
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 11
IT Operations Management
  • Certified Implementation Specialist – Discovery 8
  • Certified Implementation Specialist – Event Management 9
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 16
  • Suite Certification - ITSM Professional 11
Now Platform App Engine
  • ServiceNow Certified Application Developer 5
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Italy

ServiceNow Resale Territories

  • EMEA

    Italy

Partner Locations

  • EMEA

    Italy

ServiceNow Assure

Headquarters

Milan, Milan, Italy

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4.6 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.