nuvolax is your 24h/7 - global one-stop-shop for process automation, operation, consulting & best practices with ServiceNow in DACH, Poland and Brazil

About nuvolax

Founded in Stuttgart, Germany nuvolax has been in the market since 1998 providing consulting services to medium and large enterprises. With offices in Brazil, Poland and Germany we are able to scale and benefit from our international team and knowledge. nuvolax provides holistic Enterprise Service Management services, starting with process consultancy, solution implementation, customizations, and 24x7 customer support around ServiceNow. nuvolax believes in transparency, individuality and on-time delivery. Regular trainings fuel the team talent, enabling provision of the best solutions for the clients. These traits have resulted in high customer satisfaction, hence strong and long-lasting partnerships with the clients. Our goal is to build and expand a local presence within each project, leverage existing structures, establish ourselves as a strategic solution partner through a team of certified experts, and add tangible value to each Project.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Consulting And Implementation Partner
Reseller Partner

ServiceNow Expertise

  • Certified Master Architect (CMA)

    Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)

    Certified Technical Architect (CTA)



  • Presales Accreditation
  • Sales Accreditation
  • Delivery Accreditation

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 12
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 8
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 3
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 4
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 22
  • Suite Certification - ITSM Professional 13
Now Platform App Engine
  • ServiceNow Certified Application Developer 14
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 4
  • Certified Implementation Specialist – Project Portfolio Management 6

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS


  • EMEA

    Italy, Germany, Poland

ServiceNow Resale Territories

  • AMS


  • EMEA

    Austria, Switzerland, Italy, Liechtenstein, Germany, Poland

Partner Locations

  • AMS


  • EMEA



Leinfelden-Echterdingen, Baden-Wurttemberg, Germany

ServiceNow Assure

  • Consulting & Implementation Elite
  • Reseller Elite
Product Line Achievements
  • Accreditation
  • IT Service Management
  • Certification
  • Authorized Training Partner
  • Next Gen Authorized Training
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology
Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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