nuvolax

nuvolax is your 24h/7 - global one-stop-shop for process automation, operation, consulting & best practices with ServiceNow in DACH, Poland and Brazil

About nuvolax

Founded in Stuttgart, Germany nuvolax has been in the market since 1998 providing consulting services to medium and large enterprises. With offices in Brazil, Poland and Germany we are able to scale and benefit from our international team and knowledge. nuvolax provides holistic Enterprise Service Management services, starting with process consultancy, solution implementation, customizations, and 24x7 customer support around ServiceNow. nuvolax believes in transparency, individuality and on-time delivery. Regular trainings fuel the team talent, enabling provision of the best solutions for the clients. These traits have resulted in high customer satisfaction, hence strong and long-lasting partnerships with the clients. Our goal is to build and expand a local presence within each project, leverage existing structures, establish ourselves as a strategic solution partner through a team of certified experts, and add tangible value to each Project.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 7
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 5
HR Service Delivery
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 6
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 14
  • Suite Certification - ITSM Professional 7
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Brazil

  • EMEA

    Germany

ServiceNow Resale Territories

  • AMS

    Brazil

Partner Locations

  • AMS

    Brazil

  • EMEA

    Germany

ServiceNow Assure

Headquarters

Stuttgart, Baden-Wurttemberg, Germany

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Services

Product Line Achievements

IT Service Management

Industry

Education, Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

9.36 out of 5 from Responses

Target Company Size

101 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.