A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About nuvolax
Founded in Stuttgart, Germany nuvolax has been in the market since 1998 providing consulting services to medium and large enterprises. With offices in Brazil, Poland and Germany we are able to scale and benefit from our international team and knowledge.
nuvolax provides holistic Enterprise Service Management services, starting with process consultancy, solution implementation, customizations, and 24x7 customer support around ServiceNow.
nuvolax believes in transparency, individuality and on-time delivery. Regular trainings fuel the team talent, enabling provision of the best solutions for the clients. These traits have resulted in high customer satisfaction, hence strong and long-lasting partnerships with the clients.
Our goal is to build and expand a local presence within each project, leverage existing structures, establish ourselves as a strategic solution partner through a team of certified experts, and add tangible value to each Project.
ServiceNow Designations & Awards
ServiceNow Expertise
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Certified Master Architect (CMA)
2
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 7
- Certified Implementation Specialist – Field Service Management 1
- Suite Certification - CSM Professional 5
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
- Suite Certification - HR Professional 1
IT Operations Management
- Certified Implementation Specialist – Discovery 3
- Certified Implementation Specialist – Event Management 2
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 15
- Suite Certification - ITSM Professional 8
Now Platform App Engine
- ServiceNow Certified Application Developer 5
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 3
- Certified Implementation Specialist – Project Portfolio Management 5
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Brazil
-
EMEA
Germany, Poland
ServiceNow Resale Territories
-
AMS
Brazil
-
EMEA
Austria, Switzerland, Liechtenstein, Germany, Poland
Partner Locations
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AMS
Brazil
-
EMEA
Germany
ServiceNow Assure
Headquarters
Stuttgart, Baden-Wurttemberg, Germany
ServiceNow Partner Type
Next Gen Authorized Training, Sales, Services
Product Line Achievements
IT Service Management, Now Platform App Engine
Industry
Education, Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology
Customer Satisfaction Score
4.58 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.