Odysseus Group BV

Is the only independent boutique shop focussed on technology enabled Portfolio Management solutions working across Europe. Since 1999.

About Odysseus Group BV

Odysseus delivers on te promise of 'Outstanding from the Inside'. Our core is the implementation of Servicenow IT Business Management solutions and our main activities are Consulting, Implementation and Training services. The functional areas are Demand Management, Portfolio Management, IT Financial Management, Project Portfolio Management, Scaling Agile, Enterprise DevOps, Performance Analytics and Application Portfolio Management. Our value proposition: 'We support organisations in their journey from reporting the past to roadmapping the future'.

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    The Netherlands

ServiceNow Resale Territories

  • EMEA

    The Netherlands

Partner Locations

  • EMEA

    The Netherlands

ServiceNow Assure

Headquarters

Utrecht, Utrecht, The Netherlands

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.