P5 Solutions, Inc.

P5 is a ServiceNow professional services and management consulting firm focused on driving successful transformational outcomes to our clients.

About P5 Solutions, Inc.

P5 Solutions is a certified SWaM, Woman and Minority Owned Small Business headquartered in Reston, VA. What sets us apart from other ServiceNow partners is we understand the complexity in changing the way an organization operates day to day. As an organizational transformation company, we help our customers establish and drive better enterprise wide processes through digital transformation, modernization and optimization. P5 Solutions offers years of experience in process consulting, training, and implementation to improve alignment with the business through use of SaaS platform, ServiceNow. We believe that business outcomes, processes, and technical architecture are the core to successful projects. Our commitment to our clients is to achieve top results by implementing, developing, and providing process improvement that is coupled with a proactive organizational change management (OCM) methodology embodying the transformation to demonstrate the full importance of ServiceNow.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Reston, Virginia, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Government

Customer Satisfaction Score

4 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.