Hoike Networks, Inc. dba Pacxa

Pacxa is Hawaii's premier IT provider and systems integrator harnessing world-class technologies to help local companies realize their full potential

About Hoike Networks, Inc. dba Pacxa

Pacxa is Hawaiʻi's premier IT provider and systems integrator. We harness the power of world-class technologies to help local businesses realize their full potential. By partnering with industry leaders, our team delivers customized solutions that enable nearly 400 organizations across the state. To learn more, visit www.pacxa.com.

Product Line Certifications

Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Honolulu, Hawaii, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services

Industry

Government

Customer Satisfaction Score

4 out of 5 from Responses

Target Company Size

Any

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.