Performen SRL

Our mission is to enhance the agility and productivity of companies, through best practices and innovative software solutions.

About Performen SRL

The economy is entering a new digital era that presents unprecedented challenges for all businesses and industries. Digital tools are invading the business environment, causing significant changes in the way of working, communicating, selling products and services, creating value for the customer. The main initiatives of this change, today called digital transformation, focus on re-imagining the customer experience, operational processes and business models. Performen's vision is to be facilitators in this new stage of digital transformation, helping to re-imagine and drive changes in the operation of each company. That is a challenge, not only of technology, but also of management and people.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Argentina

ServiceNow Resale Territories

  • AMS

    Argentina, Peru, Paraguay, Uruguay, Chile

Partner Locations

  • AMS

    Argentina

ServiceNow Assure

Headquarters

Buenos Aires, Capital Federal, Argentina

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

3.67 out of 5 from Responses

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.