Women-Owned Small Business (WOSB)
About Perspecta Enterprise Solutions LLC
We are a proven digital transformation partner and we help our customers plan, design and implement cloud-enabled services. As a ServiceNow Premium Partner, we are able to jump start implementation, determine the most secure and cost effective deployment model—whether that be on premise, managed service or a combination of the two—while quickly and efficiently tailoring that environment to meet specific agency or department needs with minimal disruption and latency. Perspecta was formed to take on big challenges. We are an engine for growth and success and we enable our customers to build a better nation. Let us show you how. For additional information, please contact David Yachnin, perspecta strategic alliances manager at david.yachnin@perspecta.com
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
Public Sector Designations
US Federal Socio-Economic Status
US contract/procurement Vehicles
General Services Administration Schedule 70 (GSA)
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
ServiceNow Resale Territories
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AMS
United States
ServiceNow Service Provider Territories
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AMS
United States
Partner Locations
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AMS
United States
Headquarters
Herndon, Virginia, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
- Education
- Government
ServiceNow Store
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)