Pharicode LLC

Pharicode, LLC provides cutting edge services for ServiceNow implementations and managed cloud hosting services, primarily to Federal customers.

About Pharicode LLC

Pharicode marries ServiceNow infrastructure support with a deep and highly technical pool of certified ServiceNow professionals to provide end to end technical development and sustainment activities on the platform and specializes in ITSM, HR, custom applications and integrations.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Suite Certification - CSM Professional 3
Governance, Risk and Compliance
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 2
  • Certified Implementation Specialist – Software Asset Management 5
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 15
  • Suite Certification - ITSM Professional 13
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 8
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 4

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA), NASA Solutions for Enterprise-Wide Procurement (SEWP)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Huntsville, Alabama, United States

ServiceNow Partner Type

Public Sector, Sales, Services, Technology

Product Line Achievements

Now Platform App Engine

Industry

Government, Healthcare and Life sciences

Customer Satisfaction Score

4.78 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.