Pointsoft AG / ipt AG

Over 100 local Swiss IT experts that deliver. Every time. Experienced specialists for ServiceNow Business Apps.

About Pointsoft AG / ipt AG

Innovation Process Technology AG (ipt) is a Swiss IT consulting firm with over 100 consultants. We deliver innovative IT solutions to complex business challenges. Each project is unique. We use our conceptual consulting assets as well as product partner building blocks. This is how we generate business value for you - fast and reliable! We work closely with our customers. We work on site, as integrated team and deliver in German language while ensuring customers maintain their independence. In projects we use existing product technologies such as ServiceNow and produce as little new code as possible. The resulting solutions are easy to maintain and extend for our customers. ipt is specialised in custom ServiceNow Business Apps and Portal solutions. We build on our extensive expertise in ServiceNow, integration, processes and development technologies. Pointsoft AG, a sister company of ipt, is responsible for the distribution of innovative IT solutions such as ServiceNow.

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


ServiceNow Resale Territories

  • EMEA


Partner Locations

  • EMEA


ServiceNow Assure


Zug, Zug, Switzerland

ServiceNow Partner Type

Sales, Services

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.