Proceed SAS

Digital transformation experts of your organizations and the automation of your processes on the ServiceNow platform

About Proceed SAS

Created in February 2020, Proceed is a company made up of experts in : - Organization of national or international service centers and associated process deployments - Integration and maintenance of European or worldwide ServiceNow platforms - ServiceNow On-Premise Expertise A 360° view of the market with solid business knowledge, initially as a customer of integrators, and of the editor of the ESM ServiceNow solution. Then, as a ServiceNow integrator and program manager in consulting companies that support large companies in the organization of their multiple service centers, and as a trainer. Learn more about us: www.proceed.fr

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    France

Partner Locations

  • EMEA

    France

Headquarters

Courbevoie, Hauts-de-Seine, France

ServiceNow Partner Type

Services

Industry

Energy and Utilities, Government, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.75 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.