A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About ProServ GmbH
ProServ is an international IT consultancy with headquarters in Frankfurt am Main. We are a ServiceNow© Premier Partner and offer process and product consulting from strategic sourcing, embedding in the corporate strategy to implementation.
We are positioned across industries and help companies of different sizes with their (digital) transformation supported by sustainable training programs.
Our focus areas are:
- Strategy and innovation consulting
- ServiceNow© strategy & implementation
- ServiceNow© Product Development
- Sustainable knowledge transfer through training and coaching.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
- Suite Certification - CSM Professional 1
Governance, Risk and Compliance
- Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
- Suite Certification - HR Professional 1
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 4
- Suite Certification - ITSM Professional 4
Now Platform App Engine
- ServiceNow Certified Application Developer 3
Security Operations
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
EMEA
Germany
Partner Locations
-
EMEA
Germany
Headquarters
Frankfurt Am Main, Hessen, Germany
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
Industry
- Education
- Manufacturing
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)