ProCori SMC AB

We help customers become more successful by passionately providing the most valuable know-how throughout the service management lifecycle.

About ProCori SMC AB

We provide Service Management consultancy and expertise within ServiceNow. With over 20 + years, within the Service Management area and 7+ years with ServiceNow. Our consultants are certified ITIL, ServiceNow Adminstration and Implementation Specialists. Our services range from Business Analysis, Project Management, Process Knowledge, Solution Architecture, Development/ Implementation, Integrations, Education and Application Maintenance. Our services cover the lifecycle from Strategy to Operations incl. Continual Service Improvement. Our customer base are a mix of both midrange and global international organisations within a mix of branches. In addition, we are used to work with clients that have a multi vendor sourcing strategy and have a vast experience in ticket integration activities. Our implementation experience also includes "non it" related processes and functions, like HR, Marketing, Sales, Finance to name a few.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 12
  • Suite Certification - ITSM Professional 7
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Sweden, Norway

Partner Locations

  • EMEA

    Sweden, Norway

ServiceNow Assure

Headquarters

Goeteborg, Vaestra Goetaland C., Sweden

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4.45 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.