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ProCori SMC AB

We help customers become more successful by passionately providing the most valuable know-how throughout the service management lifecycle.

About ProCori SMC AB

We provide Service Management consultancy and expertise within ServiceNow. With over 20 + years, within the Service Management area and 10+ years with ServiceNow. Our consultants are certified ITIL, ServiceNow Adminstration and Implementation Specialists. Our services range from Business Analysis, Project Management, Process Knowledge, Solution Architecture, Development/ Implementation, Integrations, Education and Application Maintenance. Our services cover the lifecycle from Strategy to Operations incl. Continual Service Improvement. Our customer base are a mix of both midrange and global international organisations within a mix of branches. In addition, we are used to work with clients that have a multi vendor sourcing strategy and have a vast experience in ticket integration activities. Our implementation experience also includes "non it" related processes and functions, like Customer Service Managment, HR, Marketing, Sales, Finance to name a few.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Consulting And Implementation Partner
Reseller Partner

Accreditations

  • Presales Accreditation
    4
  • Sales Accreditation
    8
  • Delivery Accreditation
    16

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 4
Governance, Risk and Compliance
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 5
  • Suite Certification - HR Professional 4
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 12
  • Suite Certification - ITSM Professional 10
Now Platform App Engine
  • ServiceNow Certified Application Developer 9
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1

Public Sector Designations

US Federal Socio-Economic Status

Certified Small Business

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Sweden, Norway

ServiceNow Resale Territories

  • EMEA

    Sweden, Norway

Partner Locations

  • EMEA

    Sweden, Norway

Partner Website
Headquarters

Goeteborg, Vaestra Goetaland C., Sweden

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Premier
  • Reseller Premier
Product Line Achievements
  • Certification
  • IT Service Management
  • Accreditation
  • HR Service Delivery
SERVICENOW TRAINING PROGRAM
  • Authorized Training Partner
Industry
  • Government
Customer Satisfaction Score

4.54 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.