Certified Small Business
About ProCori SMC AB
We provide Service Management consultancy and expertise within ServiceNow. With over 20 + years, within the Service Management area and 7+ years with ServiceNow. Our consultants are certified ITIL, ServiceNow Adminstration and Implementation Specialists.
Our services range from Business Analysis, Project Management, Process Knowledge, Solution Architecture, Development/ Implementation, Integrations, Education and Application Maintenance. Our services cover the lifecycle from Strategy to Operations incl. Continual Service Improvement.
Our customer base are a mix of both midrange and global international organisations within a mix of branches.
In addition, we are used to work with clients that have a multi vendor sourcing strategy and have a vast experience in ticket integration activities.
Our implementation experience also includes "non it" related processes and functions, like HR, Marketing, Sales, Finance to name a few.
ServiceNow Designations & Awards
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 4
- Certified Implementation Specialist – Field Service Management 1
- Suite Certification - CSM Professional 4
HR Service Delivery
- Certified Implementation Specialist – Human Resources 5
- Suite Certification - HR Professional 4
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 2
IT Operations Management
- Certified Implementation Specialist – Discovery 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 11
- Suite Certification - ITSM Professional 8
Now Platform App Engine
- ServiceNow Certified Application Developer 6
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
- Certified Implementation Specialist – Project Portfolio Management 1
Public Sector Designations
US Federal Socio-Economic Status
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
Sweden, Norway
ServiceNow Resale Territories
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EMEA
Sweden, Norway
Partner Locations
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EMEA
Sweden, Norway
Headquarters
Goeteborg, Vaestra Goetaland C., Sweden
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
Product Line Achievements
- IT Service Management
- HR Service Delivery
SERVICENOW TRAINING PROGRAM
- Authorized Training Partner
Industry
Customer Satisfaction Score
4.44 out of 5 from Responses
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)