PK

Design. Build. Run the Future. PK is the engine behind many of the world's best run companies.

About PK

PK: Design. Build. Run the Future. PK is the experience engineering firm, working with the world’s most customer-obsessed companies to create pioneering experiences and accelerate outcomes. With cutting edge technology and a commitment to deep craftsmanship, we help our clients connect to their customers through unique experiences. PK’s consultants maximize value from clients’ ServiceNow platform investments through strategy, process, and technical services that leverage a combination of best-in-class talent, broad industry experience, and extensive platform capabilities. Specialty areas include IT Service Management strategy, ITIL process assessment, ITSM application suite, Nuvolo medical and facilities asset management, service portal user experience, service automation, integrations, and automated testing. Visit pkglobal.com for more information.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Greenwood Village, Colorado, United States

ServiceNow Partner Type

Sales, Services

Industry

Education, Government, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

3 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.