Design. Build. Run the Future. PK is the engine behind many of the world's best run companies.

About PK

PK: Design. Build. Run the Future. PK is the experience engineering firm, working with the world’s most customer-obsessed companies to create pioneering experiences and accelerate outcomes. With cutting edge technology and a commitment to deep craftsmanship, we help our clients connect to their customers through unique experiences. PK’s consultants maximize value from clients’ ServiceNow platform investments through strategy, process, and technical services that leverage a combination of best-in-class talent, broad industry experience, and extensive platform capabilities. Specialty areas include IT Service Management strategy, ITIL process assessment, ITSM application suite, Nuvolo medical and facilities asset management, service portal user experience, service automation, integrations, and automated testing. Visit for more information.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States


Greenwood Village, Colorado, United States

ServiceNow Assure

  • Consulting & Implementation Specialist
  • Education
  • Government
  • Healthcare and Life Sciences
  • Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)