Rapid Technologies Inc.

As a boutique consulting firm since 1996, Rapid Technologies provides expert consulting, implementation services and support for ServiceNow.

About Rapid Technologies Inc.

Rapid Technologies believes in creating community in 3 areas: 1. Community of Clients: As a boutique consulting firm for 24+ years, we provide our clients with the highest level of service and expertise for ServiceNow solutions. 2. Community of People: Taking great pride in the longevity and experience of our employees. 3. Community to support a Cause: "ServiceNow for Good" - strong commitment to specific charitable causes. For ServiceNow consulting, development or project needs, please visit us at www.raptek.com or email info@raptek.com.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
  • Suite Certification - ITSM Professional 5
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    United Kingdom

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure


Lone Tree, Colorado, United States

ServiceNow Partner Type

Sales, Service Provider, Services

Customer Satisfaction Score

4.64 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.