Red Moki Limited

We know how to get the most from the ServiceNow platform.

About Red Moki Limited

Red Moki is a different kettle of fish. We have recognised that the "traditional"​ consulting model for IT services does not work in the modern Software as a Service world. Quite simply, business is dynamic, technology is dynamic, but traditional consulting models are not. With a singular focus on the ServiceNow platform, we have developed a delivery model that is optimised to what clients tell us they need from their ServiceNow partner, namely: - rapid and continuous delivery of value; - deep capability across all ServiceNow products; - responsive and flexible to change; and - a focus on the development of mature capability for our clients within their business. With access to over 100 experienced ServiceNow consultants available across all ServiceNow products, you can be assured that you are working with an organisation that is focused on your needs, are expert in the ServiceNow products you use, and can deliver with agility and pace.

ServiceNow Designations & Awards

APJ Regional Partner Award 2020

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Operations Management
  • Certified Implementation Specialist – Discovery 7
  • Certified Implementation Specialist – Event Management 9
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 10
  • Suite Certification - ITSM Professional 4
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 6

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia, New Zealand

ServiceNow Resale Territories

  • APJ

    New Zealand

Partner Locations

  • APJ

    Australia, New Zealand

ServiceNow Assure

Headquarters

Auckland, Auckland, New Zealand

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Services

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.49 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.