Reddytec GmbH

We help to transform the way people work into great digital workflows

About Reddytec GmbH

We are specializing in IT Consulting and implementation around Enterprise Service Management. Our main mission is really simple - to help people and companies to automate processes in their IT environment We are an agile and efficient team happy to implement and support your ServiceNow projects on any scale. Founded by passionate platform fans and consultants with a long history of successful implementations in multiple projects and areas. We value an open, rational, and goal-oriented approach with the aim to deliver the best efficiency and practices. Being busy as NOW consultants in Switzerland since 2015, the core team is greatly connected and knows how the market is functioning. Our team is located in 8 countries speaking 6 different languages

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 3
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Switzerland

Partner Locations

  • EMEA

    Switzerland

Headquarters

Zug, Zug, Switzerland

ServiceNow Partner Type

Services, Technology

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.