ReliaSource Inc

Delivering solutions to the Federal and Commercial sectors for over 17 years

About ReliaSource Inc

ReliaSource is a minority women-owned, HUBZone small business headquartered in Baltimore, Maryland. ReliaSource's focus is on providing business process and management consulting, advanced IT solutions, infrastructure deployment, and full-lifecycle asset management services to both Federal and commercial clients. ReliaSource's ServiceNow practice specializes in the implementation of cloud solutions across a wide variety of domains, with a core focus on ServiceNow's Security Operations offerings, robust IT Operations & Business Management suites, and industry-proven IT Service Management capabilities. ReliaSource continues to be Flexible, Agile, and Responsive as we deliver innovative cloud solutions to automate, mature, and transform your organization.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Public Sector Designations

US Federal Socio-Economic Status

HubZone, Minority-Owned Small Business (MOSB), Women-Owned Small Business (WOSB)

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Baltimore, Maryland, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Industry

Government

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.