RIPEN Limited

Our sole objective is to help our clients to shape their business growth. It is through their success that we will find ours.

About RIPEN Limited

RIPEN takes pride in smoothly delivering solution-oriented IT service and operations management to assist our clients ("YOU") in their day-to-day IT operations. We. always strive to provide timely, pragmatic yet creative and flexible approaches that can help YOU save cost and reduce work stress. To supplement our Project delivery, we also operate a professional and efficient round-the-clock Help Desk that is highly valued by our users and already a leader in its field. Every stage of your IT journey, from pre-sales through project delivery to post-implementation support is of utmost importance to us. It's equally critical to us to ensure your security compliance and ISO standards are fully and consistently met. As a ServiceNow partner, we are committed to up our ante even more in order to unlock the full potential of this best-in-class platform. It is only through your success that we will find ours.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner


  • Presales Accreditation
  • Sales Accreditation

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Hong Kong, Macau

ServiceNow Resale Territories

  • APJ

    Hong Kong, Macau

Partner Locations

  • APJ

    Hong Kong


Kwun Tong, Kowloon, Hong Kong

  • Consulting & Implementation Specialist
  • Reseller Specialist
Product Line Achievements
  • Accreditation
  • Education
  • Financial Services
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
Loading spinner