A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Ripton Solutions Inc.
Ripton Solutions assists mid-sized and enterprise-level organizations at any phase of development with a focus on optimization and expansion in all industries. Leaders across many industries have consulted us for our reliable services, cloud expertise, cost-effective solutions, and formidable approach to customer satisfaction. Our customers derive exceptional value from our products and services that are centered around high-quality, performance, innovation, and sustainability to help them gain a competitive market advantage. We also offer the highest level of competency in diverse technology areas through a driven team of experts that are motivated by a culture of achievement in an environment that supports continuous and practical learning. We are experts in ITSM, ITOM, ITBM, CSM, CustomApplications, HRSM, GRC, Security Operations, and Integrations. We are your one-stop-shop for your ServiceNow implementation, support, and consultation.
Product Line Certifications
IT Operations Management
- Certified Implementation Specialist – Discovery 5
- Certified Implementation Specialist – Event Management 3
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
- ServiceNow Certified Application Developer 6
Security Operations
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 12
- Certified Implementation Specialist – Project Portfolio Management 12
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
Canada, United States
Partner Locations
-
AMS
United States
Headquarters
Princeton, New Jersey, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
Industry
- Service Provider
Customer Satisfaction Score
5 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)