River Horse Inc.

River Horse is an Education Services firm focused on IT industry standards and technologies, authorized to teach over 22 official ServiceNow courses

About River Horse Inc.

River Horse is an education services firm that focuses on IT industry standards, processes, and technologies. Our team specializes on the ServiceNow platform. All of our Education Advisors have backgrounds in various industry disciplines (Project Management, ITIL, GRC, Cloud technologies) and how to best translate them to be performed in ServiceNow. We are sharing our implementation experiences in an education setting to ensure our students are up to date on the latest industry standards and the latest capabilities of ServiceNow. This empowers our students to stay ahead of the ever changing needs of the business and how the ServiceNow platform can be leveraged to fulfill them. Our goal is to empower our clients to have successful process adoption and to maximize their understanding of the capabilities that the ServiceNow platform offers. Train to Transform!

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 2
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

Partner Locations

  • AMS

    Canada

ServiceNow Assure

Headquarters

Richmond Hill, Ontario, Canada

ServiceNow Partner Type

Services

Industry

Education

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.