Get Started

River Horse Inc.

River Horse is an Education Services firm focused on IT industry standards and technologies, authorized to teach over 22 official ServiceNow courses

About River Horse Inc.

River Horse is an education services firm that focuses on IT industry standards, processes, and technologies. Our team specializes on the ServiceNow platform. All of our Education Advisors have backgrounds in various industry disciplines (Project Management, ITIL, GRC, Cloud technologies) and how to best translate them to be performed in ServiceNow. We are sharing our implementation experiences in an education setting to ensure our students are up to date on the latest industry standards and the latest capabilities of ServiceNow. This empowers our students to stay ahead of the ever changing needs of the business and how the ServiceNow platform can be leveraged to fulfill them. Our goal is to empower our clients to have successful process adoption and to maximize their understanding of the capabilities that the ServiceNow platform offers. Train to Transform!

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Consulting And Implementation Partner

ServiceNow Expertise

  • Certified Technical Architect (CTA)

    Certified Technical Architect (CTA)

    1

Accreditations

  • Sales Accreditation
    1
  • Delivery Accreditation
    5

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 2
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

Partner Locations

  • AMS

    Canada

Partner Website
Headquarters

Richmond Hill, Ontario, Canada

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Specialist
Product Line Achievements
  • Certification
  • Accreditation
SERVICENOW TRAINING PROGRAM
  • Authorized Training Partner
Industry
  • Education

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.