Savli Group Inc

Savli Group is a professional implementation firm that focuses on delivering ServiceNow solutions to Department of Defense and Commercial sectors.

About Savli Group Inc

Since 1996, Savli Group has specialized in delivering enterprise scale IT management solutions. We have a deep and broad experience in delivering secured and innovative ServiceNow solutions to Department of Defense & Intelligence Community customers. Specifically, we provide design and implementation of IT Service Management, IT Operations Management, Project and Portfolio Management, and Human Resource Management solutions. We are well versed with adopting and adapting ITIL processes and integrating ServiceNow platform with other ticketing tools, data sources, and corporate systems. A typical system delivery includes ServiceNow configured to automate business processes and integrated with COTs and non-COTS tools. Our agile implementation approach is based on iterative, interactive, and modular builds specifically to reduce risks and shorten schedules. To date we have had 100% delivery success. For additional information, please visit www.savli.com.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 9
  • Suite Certification - ITSM Professional 8
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Woodbine, Maryland, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Product Line Achievements

IT Service Management

Industry

Government

Customer Satisfaction Score

4.8 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.