Scarce are remote delivery specialists for the ServiceNow platform, modernising, safeguarding & transforming ServiceNow capability for our customers

About Scarce

At Scarce, ServiceNow is all we do. Our delivery centers in Europe and Asia are centers of excellence for ServiceNow Architecture, Business Analysis, Project Management, ITIL Process Modelling, Development, Testing, and Portal Design. Our capabilities span the entire platform, with specialties in ITOM (CMDB, Discovery) and ITAM (Asset/ SAM Pro). Choosing Scarce as your digital transformation partner means our unparalleled focus on your business objectives. Experts in delivering business outcomes using ITIL, Prince II, PMI, and Agile delivery frameworks, we make your transition from legacy tooling and disconnected process flows to a single, connected business capability platform both speedy and smooth. We operate fully remote, fully on-premise, or hybrid delivery capabilities that work for you and your budget, leveraging the remote, cloud-based capabilities of the platform alongside smarter working practices that engage, motivate and inspire success throughout your organisation.

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom


Wirral, Cheshire, United Kingdom

ServiceNow Assure

  • Consulting & Implementation Premier
  • Reseller Premier
Product Line Achievements
  • Strategic Portfolio Management
Customer Satisfaction Score

4.17 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)