Serole Technologies

Niche Service Provider helping organisations to adopt cloud applications, infrastructure to gain competitive advantage and streamline operations.

About Serole Technologies

Serole Technologies is a Global IT Solutions and Services provider bringing Innovative and Value-added Solutions to Enterprise Customers in the areas of Application Services, Integration Services, Smart Data Visualization & Analytics, and Digital Solutions to help its Customers businesses become High Performance Enterprises. In every business engagement, Serole seek the opportunity to build long-lasting, strategic relationships. Serole is partnered with key SaaS technology platforms to help customers to implement the robust cloud solutions using a global delivery model. Our ServiceNow CoE provides a long term strategy and a roadmap to implement HR, GRC, SecOps, CSM, ITOM, ITBM and ITSM solutions.

Country and Region Coverage

Partner Locations

  • APJ

    Australia

Headquarters

Sydney, New South Wales, Australia

ServiceNow Partner Type

Technology

Industry

Education, Healthcare and Life sciences, Telecom Media Technology

ServiceNow Store

Store Application(s)

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.