ServBeyond Solutions

ServBeyond Solutions is focused on delivering digital services that support the critical missions of our Government customers.

About ServBeyond Solutions

ServBeyond Solutions is focused on delivering digital services that support the critical missions of our Government customers. Our commitment is to transform user experience, increase productivity, and evolve with changing business needs. We provide innovative solutions using the latest technology platforms across all digital touchpoints, including web, mobile and social media.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

Headquarters

Baltimore, Maryland, United States

ServiceNow Partner Type

Sales, Services

Industry

Government, Healthcare and Life sciences

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.