Service Line Solutions Pty Ltd

Service Line Solutions (SLS) your ServiceNow implementation and managed services partner.

About Service Line Solutions Pty Ltd

The Service Line Solutions (SLS) vision is to professionally and seamlessly enable customers to build and implement innovative solutions to their core Service Management challenges. Our process-based approach means that we start in discovery and requirements gathering, before iteratively developing, testing and releasing to your timeframes. Our highly qualified, dedicated staff have broad experience in providing consultancy services to public and private organisations across a range of sectors, including government, education, health, automotive, finance, and retail. Championing a keep-it-simple approach, and leveraging Agile methodology, we develop and implement on-time, cost effective and efficiency driven solutions on the ServiceNow platform.

ServiceNow Designations & Awards

APJ Regional Partner Award 2020

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 4
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 7
  • Suite Certification - HR Professional 6
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 4
  • Certified Implementation Specialist – Event Management 5
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 16
  • Suite Certification - ITSM Professional 9
Now Platform App Engine
  • ServiceNow Certified Application Developer 7
Security Operations
  • Certified Implementation Specialist – Security Incident Response 3

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

ServiceNow Resale Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

ServiceNow Assure

Headquarters

Geelong, Victoria, Australia

ServiceNow Partner Type

Sales, Services

Product Line Achievements

Now Platform App Engine, IT Operations Management, IT Service Management

Customer Satisfaction Score

4.61 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.