Serviceberry Technologies Pvt Ltd

Serviceberry is an Enterprise Service Management expert delivering solutions across ITSM, ITOM, CSM, FSM and SecOps.

About Serviceberry Technologies Pvt Ltd

Serviceberry is a Workflow Automation Company that helps Enterprises drive IT and Business Process efficiencies. We help reduce cost of operations and help Enterprises become more agile. Our domains of specialization are IT Service Management, IT Operations Management, Customer Service Management, HR Service Management & Security Operations. Serviceberry is a Global Company with operations in 6 countries with a team of 150+ dedicated professionals serving more than 100+ customers. We are a bunch of people with a high degree of capability and customer sensitivity offering Consulting, Deployment & Ongoing Sustenance Services.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 3
  • Suite Certification - HR Professional 2
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 11
  • Certified Implementation Specialist – Event Management 10
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 9
  • Suite Certification - ITSM Professional 8
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    India

ServiceNow Resale Territories

  • AMS

    United States

  • APJ

    Australia, India, Singapore, Malaysia, New Zealand

  • EMEA

    United Kingdom

Partner Locations

  • AMS

    United States

  • APJ

    India

ServiceNow Assure

Headquarters

Mumbai, Maharashtra, India

ServiceNow Partner Type

Sales, Service Provider, Services

Product Line Achievement

IT Service Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.67 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.