SERVICEONE LIMITED

SOG is an IT service provider with over 2,200 technical & service personnel under wholly owned entities in 40 cities across PRC, HK and Macau

About SERVICEONE LIMITED

SOG was found in 1999 with HQ in HK. SOG is a leading independent IT service provider with over 2,200 technical & service personnel under wholly owned entities in 40 cities across PRC, HK and Macau. The company is IT service specialist positioning as an independent, non-bias, multi-vendors service and support organization, to enable the digital transformation for our clients throughout the region. With our best practices and continual acquisition of latest technology on IT service management, SOG was committed to ServiceNow platform and business with a vision of "Be a Partner of Customer initiative on IT Management and Transformation Journey"

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Hong Kong

ServiceNow Resale Territories

  • APJ

    Hong Kong

Partner Locations

  • APJ

    Hong Kong

ServiceNow Assure

Headquarters

Kwun Tong, Kowloon, Hong Kong

ServiceNow Partner Type

Sales, Services

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.