Silpion ITSM

Silpion ITSM GmbH bietet Beratungs- und Entwicklungsservices und unterstützt Ihr Unternehmen vollumfänglich bei der Optimierung Ihrer Prozesse.

About Silpion ITSM

Mit unserem Team realisieren wir anspruchsvolle Projekte, sowohl für Kunden aus dem Mittelstand als auch für Großunternehmen. Dabei sehen wir es als unsere Aufgabe, komplexe Implementierungen und Kundenwünsche erfolgreich umzusetzen. Mit unserem Know-how in den Bereichen (IT) Service Management, CSM und Technologieberatung helfen wir Ihnen, Ihre Workflows zu optimieren.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


Partner Locations

  • EMEA


ServiceNow Assure


Hamburg, Hamburg, Germany

ServiceNow Partner Type



Financial Services, Healthcare and Life sciences, Manufacturing

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.