Sofigate Services Oy

Sofigate is the pioneer of IT Management and Business Technology in Northern Europe. We provide all services to deploy and benefit from ServiceNow.

About Sofigate Services Oy

Sofigate is the pioneer of Business Technology and leader of IT Management in Northern Europe. We help our customers to create value for business by designing, developing and implementing business aligned technology solutions faster than anyone else. We have experienced people, proven best practices and utilise industry leading technology platforms to deliver concrete and sustainable results. Currently, Sofigate employs more than 600 technology management and digital transformation experts in Finland, Sweden and Denmark. We deliver the full spectrum of ServiceNow services: solution design, implementation services, licenses, training and continuous support. With over 500 references and 160 ServiceNow experts, we have the skills to build local and global solutions for enterprises, MSPs as well as the public and health care sector.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
EMEA Regional Partner Award 2021

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 7
  • Suite Certification - CSM Professional 3
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 6
  • Suite Certification - HR Enterprise 3
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 3
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 5
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 24
  • Suite Certification - ITSM Professional 9
Now Platform App Engine
  • ServiceNow Certified Application Developer 14
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Sweden, Finland

ServiceNow Resale Territories

  • EMEA

    Ireland, Sweden, United Kingdom, Denmark, Finland, Norway

Partner Locations

  • EMEA

    Sweden, Finland

ServiceNow Assure

Headquarters

Espoo, Southern Finnland, Finland

ServiceNow Partner Type

Sales, Service Provider, Services

Product Line Achievement

IT Service Management

Industry

Financial Services, Government, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.13 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.