solve.it s.r.l.

We support our customers throughout their journey of Information Technology innovation by delivering high value solutions and services.

About solve.it s.r.l.

Solve.It operates in the Information Technology market since 2003, mainly in the IT Service Management area. The company delivers advisory services on Enterprise Service Management, application & technology implementations, and managed services to enterprise class customers across multiple market segments, and is strongly focused on developing partnerships with leading technology vendors, particularly ServiceNow. Our teams can support you in enabling digital technologies and transforming your business mode, by leveraging our extensive experience and background of successful implementations, all the while maximizing efficiency and effectiveness. WE SOLVE PROBLEMS, WE CREATE VALUE.

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Italy

ServiceNow Resale Territories

  • EMEA

    Italy

Partner Locations

  • EMEA

    Italy

ServiceNow Assure

Headquarters

Torino, Turin, Italy

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Manufacturing

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.