Solvera Solutions

Solvera delivers business solutions that help you achieve your transformation outcomes.

About Solvera Solutions

Our solutions, underpinned by the ServiceNow platform, have included leadership of major enterprise transformation initiatives with government, healthcare, and private sector clients. What sets us apart? We consistently form trusted, high-value partnerships with our clients, and our proven implementation approach - focused on your vision, outcomes, people and processes - delivers impactful solutions that have lasting success. It’s all about making the technology work for your unique needs. Our Elite ServiceNow partnership status speaks to the success of our implementations (100+ since 2011), high customer satisfaction rates (99%), the strength of our certified team (nearing triple digits), and our experience across the ServiceNow platform (HRSD, CSM, ITBM, ITSM and more). Numerous accolades and awards place Solvera among Canada’s Best Employers and Best Managed Companies.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Suite Certification - CSM Professional 3
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 6
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 9
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 5
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

ServiceNow Resale Territories

  • AMS

    Canada

Partner Locations

  • AMS

    Canada

ServiceNow Assure

Headquarters

Regina, Saskatchewan, Canada

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4.64 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.