Solvera Solutions

Solvera Solutions provides innovative solutions to help clients leverage the power of technology to achieve transformational growth.

About Solvera Solutions

Solvera Solutions provides Enterprise Service Management and other consulting services that exceed client expectations, and is known for developing long-term, trusted relationships with our clients. Solvera's strong Enterprise Service Management team helps clients plan their ServiceNow implementation, build and deploy the platform within IT and across the Enterprise. Our disciplined delivery approach and commitment to organizational change management promotes acceptance of change and enduring success. We know what it takes to deliver and our ServiceNow track record is impressive. We pride ourselves on our client relationships and people practices, and enjoy a very positive reputation as one of Canada's Best Small and Medium Employers, and a Best Managed Company. For more information, visit solvera.ca

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 5
  • Suite Certification - CSM Professional 2
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 4
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 9
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

ServiceNow Resale Territories

  • AMS

    Canada

Partner Locations

  • AMS

    Canada

ServiceNow Assure

Headquarters

Calgary, Alberta, Canada

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4.93 out of 5 from Responses

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.