A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Sopra Steria
Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. Sopra Steria is trusted by leading organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added value and innovation, Sopra Steria enables its clients to make the best use of digital technology.
With nearly 42,000 employees in more than 20 countries, Sopra Steria generated revenue of €3.8 billion in 2017.
As a core part of our business, Service Management is both strategic and a growing business area for Sopra Steria. ITSM has transformed to Enterprise Service Management, expanding into other areas like HR, Facility, Customer Service, Security, IT Business Management and IT Operations.
ServiceNow Designations & Awards
ServiceNow Expertise
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Certified Master Architect (CMA)
1 -
Certified Technical Architect (CTA)
3
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 36
- Certified Implementation Specialist – Field Service Management 6
- Suite Certification - CSM Professional 22
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
- Certified Implementation Specialist – Vendor Risk Management 4
HR Service Delivery
- Certified Implementation Specialist – Human Resources 47
- Suite Certification - HR Professional 28
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 3
- Certified Implementation Specialist – Software Asset Management 5
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 3
- Certified Implementation Specialist – Discovery 15
- Certified Implementation Specialist – Event Management 18
- Certified Implementation Specialist – Service Mapping 5
IT Service Management
- Certified Implementation Specialist – IT Service Management 147
- Suite Certification - ITSM Professional 69
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 2
- ServiceNow Certified Application Developer 105
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 18
- Certified Implementation Specialist – Project Portfolio Management 15
Country and Region Coverage
ServiceNow Implementation Territories
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EMEA
Cyprus, Sweden, Switzerland, Spain, Germany, Norway, Poland
ServiceNow Resale Territories
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EMEA
Cyprus, Sweden, France, United Kingdom, Spain, Denmark, Germany, Norway
ServiceNow Service Provider Territories
-
APJ
India
-
EMEA
Cyprus, Ireland, Sweden, United Kingdom, Denmark, Norway
Partner Locations
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APJ
India
-
EMEA
Sweden, Switzerland, United Kingdom, Spain, Germany, Norway, Poland
Headquarters
Oslo, Oslo, Norway
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
Customer Satisfaction Score
4.42 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)