Sopra Steria

A European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings on the market.

About Sopra Steria

Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. Sopra Steria is trusted by leading organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added value and innovation, Sopra Steria enables its clients to make the best use of digital technology. With nearly 42,000 employees in more than 20 countries, Sopra Steria generated revenue of €3.8 billion in 2017. As a core part of our business, Service Management is both strategic and a growing business area for Sopra Steria. ITSM has transformed to Enterprise Service Management, expanding into other areas like HR, Facility, Customer Service, Security, IT Business Management and IT Operations.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 14
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 10
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 4
  • Certified Implementation Specialist – Vendor Risk Management 6
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 18
  • Suite Certification - HR Enterprise 4
  • Suite Certification - HR Professional 8
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 8
  • Certified Implementation Specialist – Project Portfolio Management 12
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 2
  • Certified Implementation Specialist – Discovery 11
  • Certified Implementation Specialist – Event Management 15
  • Certified Implementation Specialist – Service Mapping 5
IT Service Management
  • Certified Implementation Specialist – IT Service Management 100
  • Suite Certification - ITSM Professional 42
Now Platform App Engine
  • ServiceNow Certified Application Developer 36
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Sweden, Switzerland, Spain, Germany, Norway

ServiceNow Resale Territories

  • EMEA

    Sweden, France, United Kingdom, Spain, Denmark, Germany, Norway

ServiceNow Service Provider Territories

  • EMEA

    Sweden, United Kingdom, Denmark, Norway

Partner Locations

  • EMEA

    Sweden, Switzerland, United Kingdom, Spain, Germany, Norway

ServiceNow Assure

Headquarters

Oslo, Oslo, Norway

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

Now Platform App Engine

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.67 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.