SPOC

SPOC is a dedicated ServiceNow partner supporting customers globally. Our area of expertise includes ITSM/CSM, ITOM, SPM and bespoke applications.

About SPOC

If you’re looking for a ServiceNow partner that you can trust, you’re in the right place. SPOC has been supporting customers globally from offices in Poland and Luxembourg for over 10 years, constantly growing and reaching the Elite Partner status. Our ambition is to partner with our customers on their Digital Transformation, focusing on Service, Customer and Operations Management. We want to maximize the business value that can be realized from a ServiceNow implementation and deliver the expected outcomes. With more than 250 projects on our account, we’re ready to be the trusted advisor with the experience you deserve. You care about your business – so do we. Our goal is to grow your value using ServiceNow and following the best practices on the market. Are you ready to see your business skyrocket with the power of Now Platform? Reach out and give us a challenge!

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 7
  • Suite Certification - HR Professional 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 18
IT Service Management
  • Suite Certification - ITSM Professional 11
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 17

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Poland

ServiceNow Resale Territories

  • EMEA

    Luxembourg, Estonia, Lithuania, United Kingdom, Latvia, Belgium, Poland

Partner Locations

  • EMEA

    Poland

ServiceNow Assure

Headquarters

Poznań, Wielkopolskie, Poland

ServiceNow Partner Type

Sales, Services, Technology

Product Line Achievements

IT Service Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.11 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.