SPOC sp. o.o.

SPOC is a dedicated ServiceNow partner supporting customers globally. Our area of expertise includes ITSM, ITOM, PPM and bespoke applications.

About SPOC sp. o.o.

SPOC is a leading ServiceNow partner supporting customers globally. Over the years we have seen the Now Platform evolve. We have been able to grow along with it. SPOC has progressed from specializing in ITSM to utilizing the Now Platform across the enterprise, by developing business applications quickly and effectively. We are based in Poland, a Central European location which allows us to deliver services at an incomparable benefit-cost ratio. Whether it's consulting services, implementation services, technical support, authorized training or the resale of licenses, we aim to achieve mutual benefits with our customers. We are a dedicated ServiceNow partner which believes in building meaningful, long term relations by delivering premium products and services. Our goal is to help customers achieve business objectives by tapping into the potential of the ServiceNow Platform.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 3
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 9
IT Operations Management
  • Certified Implementation Specialist – Discovery 15
  • Certified Implementation Specialist – Event Management 4
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 56
  • Suite Certification - ITSM Professional 19
Now Platform App Engine
  • ServiceNow Certified Application Developer 22
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Poland

ServiceNow Resale Territories

  • EMEA

    Luxembourg, Estonia, Lithuania, United Kingdom, Latvia, Belgium, Poland

Partner Locations

  • EMEA

    Poland

ServiceNow Assure

Headquarters

Poznań, Wielkopolskie, Poland

ServiceNow Partner Type

Sales, Services, Technology

Product Line Achievements

Now Platform App Engine

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.63 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.