Spruce Technology, Inc.

Spruce is a systems integrator helping both commercial and government clients implement ServiceNow to improve their technology and processes.

About Spruce Technology, Inc.

Established in 2006 and headquartered in Clifton, New Jersey, Spruce is a systems integrator and a leading provider of Information Technology consulting for multiple industries in the public, private, and federal sectors. Spruce manages and employs a global talent network stretching from North America to Bangalore, allowing us to provide world-class technology services, solutions, and staff to further the mission and vision of our valued clients. Spruce is a certified Minority-Owned Business and an authorized federal supplier through GSA Schedule 70. We have successfully delivered staff and projects for many Fortune 1000 companies, as well as state and local agencies nationwide. Our team of certified experts has worked with large organizations to successfully assess, implement, enhance, and leverage ServiceNow for IT Service Management, Resource Management, Knowledge Management, Business Management, Case Management, Asset Management and more.

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 1

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Clifton, New Jersey, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.33 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.