General Services Administration Schedule 70 (GSA)
About Spruce Technology, Inc.
Established in 2006 and headquartered in Clifton, New Jersey, Spruce is a systems integrator and a leading provider of Information Technology consulting for multiple industries in the public, private, and federal sectors. Spruce manages and employs a global talent network stretching from North America to Bangalore, allowing us to provide world-class technology services, solutions, and staff to further the mission and vision of our valued clients.
Spruce is a certified Minority-Owned Business and an authorized federal supplier through GSA Schedule 70. We have successfully delivered staff and projects for many Fortune 1000 companies, as well as state and local agencies nationwide. Our team of certified experts has worked with large organizations to successfully assess, implement, enhance, and leverage ServiceNow for IT Service Management, Resource Management, Knowledge Management, Business Management, Case Management, Asset Management and more.
Product Line Certifications
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 2
Public Sector Designations
US contract/procurement Vehicles
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
ServiceNow Resale Territories
-
AMS
United States
Partner Locations
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AMS
United States
Headquarters
Clifton, New Jersey, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
5 out of 5 from Responses
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)